Announcement: My Kindle 2 bit the dust this week. I am sure it's because it slid off a pile of stuff and bonked itself on the floor one too many times. A brief consultation with the Amazon.com website indicated I should make a phone call to the Kindle people, which I did. I was connected immediately, and I had a long and moderately productive discussion with a Kindle service representative about my options.
Because I hadn't purchased an extended service contract beyond the one-year warranty that came with the purchase of my Kindle in March of 2009, replacement with a new device wasn't an option. Since I don't want to be without a Kindle to read, here's what I concluded after talking with Gene, the service rep, about my perceived options:
1. I could send in my current, damaged Kindle, and exchange it for a refurbished model for $89.00 ("They can't be repaired, ma'am.").
2. I could throw away the old Kindle and buy a new Kindle for $139.00.
3. I could do #1 AND buy a new Kindle so that we'd be a 2 Kindle household.
As I reviewed the choices, I pictured Gene nodding, and I could hear him mumbling in affirmation. Then, I asked if it would be possible to return the damaged Kindle and get a discount on my new one, since they could refurbish the old one and sell it for $89. Remember, they don't repair, but they DO refurbish.
Well, no, they couldn't do that, according to Gene. So I asked if he had a manager who might be open to that idea. He said he'd check, so for the next two or three minutes I waited for him to get back to me with news. I'm sure he clicked me off and sat at his computer chewing gum and reading email during that time. Anyway, when he got back on the phone, he was sorry to tell me that my suggestion wouldn't fly with the manager for several reasons, including the fact that purchasing a new, 3rd generation Kindle, wasn't an eye for an eye, so to speak. I'd be getting a better product. So what? I simply asked for a discount on a purchase. What would the manager care which version I was buying? But, apparently he does care, and it's not possible, ma'am.
By that time I was planning to order a new Kindle as soon as Gene and I parted ways, but I had one more thing I wanted to ask about. Could I send them my old Kindle so that they could try to refurbish it? I'd even throw in the power cord. That way, maybe someone could use the Kindle (or the cord, or both) and it wouldn't have to go to a landfill, at least not at age 2. Yup, Gene would send me a mailing label right away by email, and I could box up the useless Kindle and send it back. He said I might get a partial refund. Maybe. Whether I do or don't is not a big deal. I'd just rather have the disposal of a dead Kindle on the hands of the company that produced it rather than toss it in the garbage myself.
The new Kindle should arrive on Monday. It's in Eagan right now, according to the tracking information. It's been there since 7:00 a.m. I should have driven to the Eagan UPS station and picked it up!
My dark and pathetic Kindle screen. Can't turn it off, can't lighten it.
2/12/11 UPS Update: Out of curiosity, I checked the UPS tracking link to make sure my Kindle rested comfortably overnight. I was surprised to find out that it left Eagan at 8:21 last evening. Does UPS deliver on Saturdays? I don't think so. Now I'm wondering if my Kindle is driving around the suburbs, or if it's parked in a UPS driver's driveway, or just what's going on. It will have a story to tell when it gets here!